Terms of Sevice
Welcome to CrystaBloom. By accessing and using our website, CrystaBloom, you agree to comply with and be bound by the following Terms of Service. These terms govern your relationship with CrystaBloom as a customer, user, or visitor and ensure that all interactions remain fair, transparent, and responsible. We encourage all customers to read this document carefully before making a purchase or using our website.
The purpose of these Terms of Service is to set clear expectations regarding shopping, order fulfillment, intellectual property, and the proper use of our website. By using the CrystaBloom website, you confirm that you understand and accept the policies and conditions described below.
General Conditions
CrystaBloom operates as an independent online retail store specializing in seasonal and festive products, including Christmas and New Year gifts and decorations. We reserve the right to refuse service to anyone for reasons such as violation of policies, misuse of the website, or abusive behavior toward staff or support agents.
By accessing this website, you represent that you are at least 18 years old or accessing the site under the supervision of a parent or guardian. You also agree that any activities you conduct through CrystaBloom are lawful and comply with applicable local, state, and federal laws within the United States.
Accuracy of Information
CrystaBloom strives to ensure that all information displayed on our website, including product descriptions, pricing, and availability, is accurate and up to date. However, occasional typographical or informational errors may occur. We reserve the right to correct such errors, update product details, or modify pricing without prior notice.
If an error is identified after an order has been placed, we may contact the customer directly to provide clarification or cancel the order with a full refund if necessary. This approach ensures fairness and transparency throughout every transaction.
Product Availability and Pricing
All products listed on CrystaBloom are subject to availability. While we make every effort to maintain accurate stock information, certain products may sell out before updates are reflected online. In such cases, we will notify the customer and offer either an alternative item or a refund.
Prices listed on our website are displayed in U.S. dollars and include all applicable taxes, unless otherwise stated. CrystaBloom reserves the right to adjust prices, shipping costs, or promotional discounts without prior notice to reflect changes in operational or market conditions.
Order Acceptance and Processing
When a customer places an order through CrystaBloom, an automated confirmation email is sent acknowledging the purchase. This email does not signify acceptance of the order but confirms that we have received it. The order is officially accepted once it has been reviewed, verified, and processed for shipment.
We reserve the right to cancel any order that does not meet our verification criteria, includes incomplete information, or is suspected of fraudulent activity. In such cases, customers will be promptly notified, and a full refund will be issued if payment has already been received.
Payment Terms
CrystaBloom accepts payments through Visa, MasterCard, American Express, UnionPay, and Google Pay. All transactions are processed securely through verified payment gateways that protect customer data. Customers must ensure that their payment details are accurate and authorized for use.
Orders will only be processed once payment has been successfully received and confirmed. If a payment is declined or flagged by our system, the order will be automatically canceled, and the customer will be notified.
Shipping and Delivery
Our shipping terms are fully outlined in our Shipping Policy, which explains order processing, shipping timelines, and carrier handling. By placing an order, customers agree to the shipping procedures described in that policy. CrystaBloom currently ships within the United States only.
We strive to meet the estimated delivery time of 5–7 business days, including 1–2 days of processing and 4–5 days of transit. However, delays caused by external factors such as weather or carrier issues are beyond our control.
Returns and Refunds
CrystaBloom accepts returns only for defective or damaged items. We do not accept returns due to change of mind or preference. Customers must contact our support team within 30 days of receiving their order to initiate a return. All details, conditions, and timelines are explained in our Return & Refund Policy.
Refunds are issued through the original payment method within 14 business days after the returned item has been received and inspected.
Intellectual Property Rights
All materials on crystabloom.shop, including images, text, graphics, logos, product designs, and layout, are the property of CrystaBloom and are protected under applicable copyright and trademark laws.
Customers and visitors may view and use the website for personal, non-commercial purposes only. Unauthorized use, duplication, or redistribution of any content without prior written permission is strictly prohibited.
User Conduct
By using our website, customers agree not to engage in any activity that could harm, disrupt, or interfere with CrystaBloom’s systems, data, or security. This includes attempting unauthorized access to servers, modifying website content, or using automated tools for scraping or data extraction.
Users also agree to refrain from posting harmful, misleading, or defamatory content in any public review or communication related to CrystaBloom. Constructive feedback is always welcome and helps us improve our services, but misuse of online platforms may result in restricted access or legal action.
Limitation of Liability
CrystaBloom is not liable for indirect, incidental, or consequential damages arising from the use of our website, delays in delivery, or issues beyond our reasonable control. We make every effort to provide reliable service and accurate information but cannot guarantee uninterrupted or error-free access to the site.
Customers are responsible for ensuring that their purchase decisions align with their needs and preferences. CrystaBloom’s responsibility is limited to the repair, replacement, or refund of defective products as outlined in our Return & Refund Policy.
Third-Party Links
Our website may contain links to third-party websites or services that are not operated or controlled by CrystaBloom. These links are provided for convenience only. We do not assume responsibility for the content, policies, or actions of third-party sites. Customers are encouraged to review the privacy policies and terms of any third-party websites they visit through our links.
Privacy and Data Protection
CrystaBloom respects your privacy and handles customer information with care. All data collected during transactions or interactions is governed by our Privacy Policy, which explains how personal information is collected, stored, and used.
We use industry-standard security measures to protect personal data from unauthorized access. However, customers acknowledge that no online platform is entirely immune to security risks and should take reasonable steps to safeguard their personal information.
Termination of Service
CrystaBloom reserves the right to suspend or terminate customer access to the website at any time for violations of these Terms of Service or for any activity deemed harmful to the company or other users. Such actions may include blocking access, canceling pending orders, or restricting communication through our platform.
Customers may also discontinue using the website at any time if they no longer agree with these terms. Continued use of the site after policy updates constitutes acceptance of the revised terms.
Modifications to Terms
CrystaBloom may update or revise these Terms of Service periodically to reflect changes in legal requirements, business operations, or website features. Any updates will take effect immediately upon posting on this page. Customers are encouraged to review this section regularly to remain informed of any modifications.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States. Any disputes arising under these terms shall be resolved through lawful means in the appropriate jurisdiction within the state of Massachusetts.
Contact Information
If you have any questions or concerns regarding these Terms of Service, you may contact us using the information below. Our support team is dedicated to addressing customer inquiries promptly and respectfully.
Business Details
Business Name: CrystaBloom
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (617)-355-8368
Business Email: help@crystabloom.shop
Business Address: 128 Herrick Rd, Newton Centre, Massachusetts 02459, United States