Shipping Policy

At CrystaBloom, we understand that reliable and transparent shipping is one of the most important aspects of online shopping. Our Shipping Policy outlines how orders are processed, packed, and delivered to ensure customers receive their items in a timely and secure manner. This policy applies to all orders placed through crystabloom.shop and is designed to keep every stage of delivery clear and predictable.

We value open communication and aim to provide accurate shipping information before, during, and after purchase. This ensures that customers can shop with confidence, knowing exactly how and when their orders will arrive.

Shipping Coverage

CrystaBloom currently ships exclusively within the United States. We do not offer international shipping at this time. All orders are fulfilled from within the U.S. and dispatched through trusted domestic carriers who maintain consistent delivery standards.

Delivery times may vary slightly depending on the customer’s location, but we strive to maintain reliability and consistency across all regions within the country.

Free Shipping Policy

CrystaBloom provides free standard shipping on all orders within the United States. Customers are not required to pay any additional delivery or handling fees. The price displayed at checkout represents the final amount for the order.

By offering free shipping, CrystaBloom ensures a simple and transparent checkout experience without any hidden charges.

Order Processing Time

Once an order is placed and payment has been verified, it enters the processing phase. This process generally takes 1–2 business days. During this period, each item is carefully checked, packed securely, and prepared for dispatch.

Orders placed during weekends or official holidays will begin processing on the next business day. Every order is handled with accuracy and attention to detail to ensure customers receive their products in excellent condition.

Cut-Off Time

Our daily order cut-off time is 5:00 PM (GMT-5). Orders received after this time will be processed on the following business day. For example, if an order is placed after 5:00 PM on Friday, it will begin processing the next Monday (excluding holidays).

The cut-off time allows our logistics team to finalize daily shipments efficiently, ensuring timely processing and dispatch of all confirmed orders. Customers who place their orders before 5:00 PM can generally expect their packages to enter the shipping queue the same day.

Transit and Delivery Time

After processing, packages are handed over to our partnered carriers for transit. Delivery generally takes 4–5 business days, depending on the destination. The overall estimated delivery period, including both processing and shipping, is 5–7 business days.

While we maintain a consistent schedule, external factors such as weather conditions, carrier delays, or peak holiday seasons (Christmas and New Year) may cause minor variations. In such cases, we make every effort to keep customers informed through timely updates.

Order Tracking

Once a package has been dispatched, a tracking number is automatically sent to the customer’s registered email address. This tracking number can be used to monitor the order’s progress through the carrier’s website.

Tracking details usually activate within 24 hours after dispatch. If tracking appears delayed, it typically updates as soon as the package reaches the carrier’s first checkpoint.

Delivery Process

All orders are delivered to the shipping address provided at checkout. It is the customer’s responsibility to ensure that their address information is complete and accurate. Any incomplete or incorrect address may cause delays or result in returned shipments.

If a package is returned to CrystaBloom due to incorrect address information, the customer may be responsible for re-shipping costs. Our support team is always available to assist with address verification before an order is shipped.

Missed or Failed Deliveries

If a carrier attempts delivery and no one is available to receive the package, a notice may be left, and another delivery attempt will be made. Some carriers may temporarily hold the package at a local facility for pickup.

CrystaBloom cannot be held responsible for delays resulting from missed delivery attempts or customer unavailability. We recommend tracking shipments regularly to ensure successful delivery.

Damaged or Lost Packages

We carefully inspect and pack all orders before shipment to reduce the risk of damage. If a package arrives damaged, customers should contact us within 24 Hours days of delivery, providing photos of the damaged item and packaging. Our team will review the case and guide the customer according to the Return & Refund Policy.

In cases of lost shipments, we coordinate directly with the carrier to locate the missing package. Once confirmed as lost, our support team assists the customer in arranging a suitable resolution.

Delivery Delays and Holidays

While most shipments arrive on time, occasional delays can occur due to weather, postal backlogs, or public holidays. During high-demand periods such as Christmas or New Year, customers may experience slightly longer delivery windows.

CrystaBloom actively monitors such delays and communicates any significant updates to affected customers promptly.

Order Status and Customer Support

Customers may contact our support team at any time to inquire about the status of their order. Support is available through email at help@crystabloom.shop and by phone at +1 (617)-355-8368 during business hours (Monday to Friday, 9:00 AM – 5:00 PM, GMT-5). Additionally, live chat support is available 24/7 for urgent concerns.

Our support specialists ensure that all shipping inquiries are handled promptly and professionally.

Responsibility and Liabilities

CrystaBloom’s responsibility for a shipment ends once the package is confirmed as delivered to the customer’s provided address. We cannot assume liability for packages lost, stolen, or damaged after confirmed delivery. Customers are encouraged to ensure their delivery address is safe and accessible.

Address Modifications

After an order has been processed or dispatched, changes to the delivery address are generally not possible. Customers should verify their shipping details carefully before finalizing their orders. For urgent address corrections made before dispatch, customers may contact our support team immediately after placing the order.

Policy Updates

This Shipping Policy may be updated periodically to reflect operational changes, logistics improvements, or legal requirements. The latest version will always be available on this page, and customers are encouraged to review it regularly.

Conclusion

CrystaBloom is committed to maintaining transparency and reliability throughout the shipping process. From free shipping and clear processing timelines to open communication and consistent delivery updates, we aim to provide a dependable shopping experience for every customer.

For any assistance regarding delivery or order tracking, our team is always ready to help.

Business Details
Business Name: CrystaBloom
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (617)-355-8368
Business Email: help@crystabloom.shop
Business Address: 128 Herrick Rd, Newton Centre, Massachusetts 02459, United States