Return & Refund Policy
At CrystaBloom, we value customer satisfaction and are committed to handling every order with care and accuracy. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted. We have designed it to ensure fairness and transparency for all customers, maintaining a clear and consistent process that reflects our dedication to responsible service.
Every product that leaves our store is carefully checked and packaged to meet quality standards. However, in rare situations where an item arrives defective or damaged, customers can rely on this policy to understand their rights and responsibilities. This document outlines the steps required to request a return, the conditions that must be met, and the timeline for refund processing.
Eligibility for Returns
CrystaBloom only accepts returns for both defective or damaged and non-defective products. Returns based on personal preferences, change of mind, or dissatisfaction with color, design, or size are not accepted. We believe this approach maintains fairness while preventing unnecessary waste and logistical challenges.
A product will be considered eligible for return if it arrives with a clear manufacturing defect, physical damage, or functional issue that prevents normal use. To initiate a return, the customer must contact our support team within 30 days of receiving the order. Requests made after this period may not be eligible for consideration.
Return Request Procedure
To request a return, customers should reach out to our support team at help@crystabloom.shop, including their order number, a detailed description of the issue, and photos clearly showing the defect or damage. This information helps our team assess the situation quickly and offer an appropriate resolution.
Once the return request is reviewed and approved, customers will receive detailed instructions on how to send the product back to us. It is important that the product be returned in its original packaging, with all accessories, tags, and documentation included. Items that are returned without prior approval or that do not meet eligibility requirements may not qualify for a refund.
Return Shipping Responsibility
Customers are responsible for the cost of return shipping, including the purchase and use of the return label. CrystaBloom does not provide prepaid return labels at this time. We recommend choosing a reliable carrier and retaining the tracking number for reference until the return process is completed.
We are not liable for returns lost in transit due to insufficient packaging or untracked shipping. Customers are encouraged to ensure that items are securely packed and that tracking information is shared with our support team.
Restocking Fee
CrystaBloom does not charge any restocking fee for returned items that are approved under this policy. Our goal is to ensure that defective or damaged products are resolved fairly without additional cost to the customer.
Inspection and Approval of Returns
Once we receive a returned item, it undergoes a thorough inspection to confirm the reported issue. If the product is found to be defective or damaged as described, a refund or replacement will be processed according to the customer’s preference and stock availability.
If the returned item shows signs of use, damage caused by the customer, or missing components, it may not qualify for a refund. The inspection process generally takes 3–5 business days from the date the returned package is received at our facility.
Refund Processing Time
After a return is approved, CrystaBloom begins the refund process. Refunds are issued using the same payment method originally used during checkout, unless otherwise specified by the customer. The refund processing time is typically up to 14 business days after approval.
However, depending on the customer’s bank or payment provider, it may take additional time for the funds to reflect in the account. Customers are encouraged to allow up to 30 days in total from the date of return approval for the refund to be fully processed and visible in their account.
Non-Returnable and Non-Refundable Items
Certain products may not be eligible for return or refund due to hygiene, personalization, or limited-edition reasons. This includes:
Items that have been used or altered after delivery.
Products without their original packaging or missing accessories.
Items returned without prior authorization.
CrystaBloom reserves the right to decline a refund request if the product does not meet return criteria. Our support team will always communicate openly and clearly in such cases, explaining the reason for denial and possible alternatives.
Exchanges
CrystaBloom does not offer product exchanges. If a customer receives a defective or damaged item, the correct procedure is to request a return under this policy. Once the return is approved, a replacement may be shipped, depending on stock availability.
This system ensures transparency and consistency in handling customer concerns without creating confusion between exchange and return procedures.
Refund Method
All refunds are issued to the original method of payment, whether it was through a credit card, debit card, PayPal, or Google Pay. Once the refund has been processed, customers will receive an automated confirmation email with transaction details.
The timing of the refund’s appearance may vary depending on the financial institution. CrystaBloom does not have control over the internal timelines of banks or payment processors.
Product Condition for Returns
Returned products must be in their original, unused condition, accompanied by the original packaging, accessories, and documentation. Items that have been used, washed, or damaged after delivery will not qualify for a refund.
Customers should pack the return carefully to prevent additional damage during shipping. A secure and traceable shipping method is recommended for all return parcels.
Communication and Support
We value open and timely communication. If customers have questions about their return or refund, they can contact our support team anytime at help@crystabloom.shop or by phone at +1 (617)-355-8368. Our business hours are Monday to Friday, 9:00 AM – 5:00 PM (GMT-5), and our live chat support is available 24/7 for real-time assistance.
We handle every inquiry with care and ensure customers receive all necessary guidance throughout the process.
Policy Updates
This Return & Refund Policy may be revised periodically to reflect operational or regulatory updates. Any modifications will be published on this page, and the latest version will always apply to new orders. Customers are encouraged to review this page periodically to remain informed about any updates.
Conclusion
CrystaBloom believes in maintaining fairness and transparency in every aspect of its business. This Return & Refund Policy is designed to offer clarity and assurance to customers while ensuring mutual responsibility.
Our approach is simple: defective or damaged products are handled promptly and respectfully, while unnecessary returns are minimized to preserve resources and efficiency. Customers can always reach out for assistance, and we are committed to resolving every concern professionally and efficiently.
Business Details
Business Name: CrystaBloom
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (617)-355-8368
Business Email: help@crystabloom.shop
Business Address: 128 Herrick Rd, Newton Centre, Massachusetts 02459, United States