Privacy Policy
At CrystaBloom, we respect the privacy of every visitor and customer who interacts with our website. This Privacy Policy explains how we collect, store, use, and safeguard personal information provided to us through our online platform. Our approach to privacy is built on transparency, fairness, and accountability, ensuring that customers understand how their data is managed when they use our services.
This policy applies to all personal information collected through our website, including details submitted during purchases, customer inquiries, account creation, or newsletter subscriptions. By visiting or using crystabloom.shop, customers acknowledge that they have reviewed and understood this Privacy Policy.
Information We Collect
When customers engage with our store, certain personal and technical information is collected for the purpose of completing transactions, improving user experience, and maintaining secure operations.
Personal Information:
This includes details such as name, billing and shipping address, email address, phone number, and payment information when placing an order. These details are necessary to process and deliver purchases efficiently.
Technical Information:
We may collect non-personal data automatically, such as IP addresses, browser types, device details, operating systems, and website usage patterns. This helps us improve our website’s functionality and enhance the browsing experience.
Communication Data:
Any emails, messages, or inquiries sent to us are retained for recordkeeping and customer service purposes. This includes data submitted through our contact forms or live chat feature.
How We Use Collected Information
The information collected from customers is used exclusively to operate our online store and provide a smooth, reliable, and secure shopping experience.
Personal data is used for:
Processing and fulfilling orders, including order confirmation and shipping updates.
Providing customer support and responding to inquiries.
Maintaining accurate records for billing and accounting purposes.
Notifying customers about important service-related information.
Improving website performance and optimizing the customer experience.
We use technical data for analytics and system management, allowing us to better understand how visitors interact with our website and to detect potential technical issues or misuse.
Data Protection and Security
CrystaBloom takes reasonable and appropriate measures to protect customer information from unauthorized access, loss, or misuse. Our website uses encryption technologies, such as Secure Socket Layer (SSL), to safeguard personal and payment data during transmission.
Access to personal data within our organization is restricted to authorized employees or service providers who require this information to perform essential business operations. We maintain internal procedures to ensure that customer information is handled responsibly and securely at all times.
While we make every effort to protect your data, no method of electronic storage or transmission over the internet is completely risk-free. Customers are encouraged to use strong passwords and to log out after completing transactions when using shared devices.
Sharing of Information
CrystaBloom does not sell, rent, or trade customer information with third parties. Data may only be shared with trusted service providers who assist us in fulfilling orders, processing payments, or delivering products. These partners are required to handle personal information securely and to use it only for the services they provide.
Examples of third-party involvement include payment gateways, shipping carriers, and website analytics tools that help us understand site performance. Each third-party partner has its own privacy standards, and we ensure that any cooperation is aligned with data protection regulations.
We may disclose limited personal information if required by law, such as in response to a legal request, government inquiry, or to comply with applicable regulations.
Cookies and Tracking Technologies
Our website may use cookies — small data files stored on a user’s device — to enhance site performance and user experience. Cookies help remember customer preferences, manage cart items, and provide analytical insights.
Visitors can choose to disable cookies in their browser settings; however, some website features may not function properly without them. Cookies used on crystabloom.shop do not collect sensitive information such as payment details or passwords.
Customer Rights
Customers have the right to review, update, or request deletion of their personal information by contacting our support team. Requests are handled with care and processed within a reasonable time frame.
If a customer wishes to stop receiving marketing or promotional messages, they may unsubscribe by following the instructions in our emails or contacting us directly. Transactional emails related to orders and deliveries may still be sent as part of our standard communication process.
Retention of Data
We retain customer data only as long as it is necessary for business and legal purposes. This includes order history, payment records, and communication logs. Once data is no longer needed, it is securely deleted or anonymized in accordance with our internal retention policy.
Children’s Privacy
CrystaBloom does not knowingly collect or store personal information from individuals under the age of 18. Our products and services are intended for adults. If a parent or guardian believes that their child’s data has been provided to us inadvertently, they should contact our support team to request removal.
Third-Party Links
Our website may include links to external websites or resources for convenience or informational purposes. CrystaBloom is not responsible for the content, privacy practices, or security of third-party sites. We encourage customers to review the privacy policies of any external sites before sharing personal information.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. All updates will be posted on this page with the “Last Updated” date. Continued use of our website after such changes indicates acceptance of the revised policy.
Contacting Us
For any questions or concerns about this Privacy Policy or the handling of your personal data, customers are encouraged to contact us directly. Our support team is available to provide clarification or assistance.
Email: help@crystabloom.shop
Phone: +1 (617)-355-8368
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-5)
Live Chat: Available 24/7
Conclusion
CrystaBloom values the trust our customers place in us. We are committed to managing personal data responsibly and transparently. This Privacy Policy reflects our ongoing effort to maintain integrity and respect in every aspect of how we collect, use, and store customer information.
Business Details
Business Name: CrystaBloom
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (617)-355-8368
Business Email: help@crystabloom.shop
Business Address: 128 Herrick Rd, Newton Centre, Massachusetts 02459, United States